If you receive a product and decide you would prefer a different model or color instead, you can easily start an exchange via our Return portal. Does your order number start with #USA? Please use the USA return portal. If you have any questions or ne

If you receive a product and decide you would prefer a different model or color instead, you can easily start an exchange via our <a href="https://wildridecarrier.returnista.com/">Return portal</a>.&#xA0;Does your order number start with #USA? Please use the <a href="https://us.wildridecarrier.com/apps/returns">USA return portal</a>.If you have any questions or need help with your exchange, please contact our <a href="https://wildridecarrier.gorgias.help/en-US/how-can-i-contact-your-customer-care-team-391858">Customer Care team</a>.

How do I exchange my carrier?

Do you have a specific question? You can reach out to us directly, we would be happy to help you ❤️

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Find out how to exchange your Wildride carrier.

Exchanges

Returns & Refunds

What is the Wildride Carrier?

What is the Wildride Carrier designed for?

How long can I use the Wildride Carrier?

From what age can I use the Wildride Carrier?

What is the maximum weight?

Can my child sit independently before using the carrier?

Can I use the Wildride Carrier for twins?

Is the Wildride Carrier suitable for different body types?

Are there different sizes of the Wildride Carrier?

What is the difference between the different fabrics and collections?

Why is there a price difference between the carriers?

About Wildride & Our Carriers

How do I use my Wildride Carrier?

Can I wear the carrier on both sides?

How do I know if my child is positioned correctly?

How to use

Is the Wildride Carrier safe?

What is the Safety Elastic and how do I use it?

What is the Safety Slider and how do I use it?

How do I attach the Safety Slider?

I don't have a Safety Slider. What should I do?

I cut or lost the Safety Elastic. What should I do?

Safety

How do I wash and care for my Wildride Carrier?

Care & Washing

How do I attach the Slide-on Bag?

Accessories

Choosing & Using Your Carrier

How do I place an order?

I haven't received my order confirmation. What should I do?

Can I change my order?

Can I cancel my order?

Can I change my email address or personal details after ordering?

Can I change my delivery address after ordering?

Placing an order

Which payment methods do you accept?

Can I change my payment method after placing an order?

When will I receive my payment/order confirmation?

Can I pay in a different currency?

Payments

Orders & Payments

Where does Wildride ship to and how long does shipping take?

How much does shipping cost?

Do you offer free shipping?

Which carrier do you use?

Where do you ship from?

Do you offer express shipping?

Can I have my order delivered to a pickup point?

Do I have to pay customs or import fees?

Shipping information

How can I track my order?

My tracking hasn't updated. What should I do?

Why hasn't my order been shipped yet?

My package has arrived in my country. What happens next?

My package says “delivered”, but I haven't received it. What should I do?

I wasn't home when the courier tried to deliver. What happens next?

My package is being returned to sender. What should I do?

The pickup point hasn't received my package. What should I do?

My address is marked as incorrect, but it is correct. What should I do?

Tracking my order

Shipping & Tracking

What is your return policy?

How do I return my order?

What are the conditions for returning an item?

How much does a return cost?

Can I return a sale item?

Can I return a gift?

Returns

When will I receive my refund?

How will my refund be paid?

What happens if I return an order with a free gift?

Refunds

Do you offer a first-order discount?

Where can I find Wildride discount codes?

How do I use a discount code?

Can I combine discount codes?

I didn't receive my discount code. What should I do?

Discounts

Do you offer gift cards?

Gift Cards

Discounts & Gift Cards

I would like to collaborate with Wildride. How can I get in touch?

Collaborations

I want to become a B2B partner. How can I apply?

Where can I find information about B2B / wholesale?

B2B / Wholesale

Business & Collaborations

Who is Wildride?

Where is Wildride based?

Where are Wildride products made?

How can I contact Wildride?

Does Wildride have any stores?

About Us

How old / how much should my baby weigh to use the Bowie?

Why not from birth, like some other brands advise?

Can I breastfeed while my baby is in the Bowie?

Can I wear the Bowie with a winter coat on?

My baby has reflux/spits up often is the Bowie suitable?

When should I switch from the Bowie to the Wildride toddler carrier?

Is the Bowie safe? What safety standards does it meet?

Is the Bowie hip-healthy / recognized by a hip dysplasia institute?

Is the Bowie suitable for premature babies or babies with a medical condition?

Where is the Bowie made?

How do I wash the Bowie?

Can I machine wash the Bowie?

Is the fabric safe for my baby's sensitive skin?

The Bowie has discolored after washing what now?

What colors is the Bowie available in?

How much does the Bowie cost?

When is the Bowie available / when will my pre-order ship?

What are the shipping costs and delivery times?

Do you ship internationally?

Can I still change or cancel my order?

How do I track my order?

Can I exchange or return the Bowie if the fit or feel isn't right?

Is there a warranty on the Bowie, and how do I file a claim?

Does the Bowie fit a small or larger body type?

Can both parents use the Bowie, even with a big difference in body size?

Can I wear the Bowie after a C-section / during postpartum recovery?

General product information

How do I put the Bowie on?

What carrying positions are available?

How do I know my baby is positioned correctly and safely?

Bowie Baby Carrier

Can I use the carrier before my baby is 9 months old?

Can I wash my Wildride?

How do you care for Wildride carriers? Are they machine washable?

Are there different sizes of the Wildride carrier?

Why is there a price difference?

From what age can I use the Wildride carrier?

Short trip

Warranty

I can't adjust the strap of my carrier

Can I use the carrier for twins?

Plus size / Longer strap

How to use the Safety Slider?

How to attach the safety slider?

I don't have a safety slider on my carrier

Safety Slider

What is the elastic band for?

I cut off my elastic, what can I do?

How can I attach the new elastic to my carrier?

Elastic

Products & Size

How can I use the carrier from 9 months?

How can I use my carrier?

How to wear the carrier on both sides?

How to use the Safety Elastic?

How to attach the slide on bag to the carrier?

How to attach the premium slide on bag to the carrier?

I haven't received an order confirmation, what can I do?

Can i cancel my order?

The item I want is sold out. When will it be back in stock?

Can I change my email address or personal details once my order has been placed?

What happens if I have not received my order?

Can I change the delivery address for my order?

Orders

I choose the wrong payment method can i change this?

Do i receive an confirmation of the payment?

Can I see the prices in a different currency?

USA Orders

To which countries does Wildride deliver and what is the shipping time?

There are no new tracking updates, what can i do?

With which transporter do you ship the orders?

There is an item missing from my order, what should i do?

I received a wrong item, what can I do?

I received an damaged item, what should i do?

Is it possible to send my order to a service point?

From which country do you ship?

Custom clearance costs

The tracking says my order has been delivered but i haven't received it, what can i do?

What should I do if there's an incorrect shipping address on my order?

Shipping

Can i have a discount on my first order?

Where do I get promo codes/discounts?

How do I apply promo/discount codes?

I didn't received a discount code

Do you have giftcards?

How do I get my first-order discount if I didn’t receive my newsletter subscription email?

Discounts & Giftcards

When will my return be processed?

Return conditions

How do I get a refund?

How do I make a return?

What if I wish to exchange a product for a different model or color?

Returns, refunds and exchanges

The journey of an international shipment

Current delays

Where can I find the most recent tracking updates for my international shipment?

My trackinglink isn't showing new updates

Tracking status