Everything you need to know about placing an order, from selecting your favorite Wildride products to completing your purchase.

Placing an order

Find answers to your questions about payment methods, payment issues, and everything related to completing your Wildride purchase.

Payments

Do you have a specific question? You can reach out to us directly, we would be happy to help you ❤️

EXLUSIVES

MY ACCOUNT

STORE

Wildride Carrier

Find answers to your questions about placing orders, payments, order confirmations, and everything related to your Wildride purchase.

Orders & Payments

What is the Wildride Carrier?

What is the Wildride Carrier designed for?

How long can I use the Wildride Carrier?

From what age can I use the Wildride Carrier?

What is the maximum weight?

Can my child sit independently before using the carrier?

Can I use the Wildride Carrier for twins?

Is the Wildride Carrier suitable for different body types?

Are there different sizes of the Wildride Carrier?

What is the difference between the different fabrics and collections?

Why is there a price difference between the carriers?

About Wildride & Our Carriers

How do I use my Wildride Carrier?

Can I wear the carrier on both sides?

How do I know if my child is positioned correctly?

How to use

Is the Wildride Carrier safe?

What is the Safety Elastic and how do I use it?

What is the Safety Slider and how do I use it?

How do I attach the Safety Slider?

I don't have a Safety Slider. What should I do?

I cut or lost the Safety Elastic. What should I do?

Safety

How do I wash and care for my Wildride Carrier?

Care & Washing

How do I attach the Slide-on Bag?

Accessories

Choosing & Using Your Carrier

How do I place an order?

I haven't received my order confirmation. What should I do?

Can I change my order?

Can I cancel my order?

Can I change my email address or personal details after ordering?

Can I change my delivery address after ordering?

Which payment methods do you accept?

Can I change my payment method after placing an order?

When will I receive my payment/order confirmation?

Can I pay in a different currency?

Where does Wildride ship to and how long does shipping take?

How much does shipping cost?

Do you offer free shipping?

Which carrier do you use?

Where do you ship from?

Do you offer express shipping?

Can I have my order delivered to a pickup point?

Do I have to pay customs or import fees?

Shipping information

How can I track my order?

My tracking hasn't updated. What should I do?

Why hasn't my order been shipped yet?

My package has arrived in my country. What happens next?

My package says “delivered”, but I haven't received it. What should I do?

I wasn't home when the courier tried to deliver. What happens next?

My package is being returned to sender. What should I do?

The pickup point hasn't received my package. What should I do?

My address is marked as incorrect, but it is correct. What should I do?

Tracking my order

Shipping & Tracking

What is your return policy?

How do I return my order?

What are the conditions for returning an item?

How much does a return cost?

Can I return a sale item?

Can I return a gift?

Returns

How do I exchange my carrier?

Exchanges

When will I receive my refund?

How will my refund be paid?

What happens if I return an order with a free gift?

Refunds

Returns & Refunds

Do you offer a first-order discount?

Where can I find Wildride discount codes?

How do I use a discount code?

Can I combine discount codes?

I didn't receive my discount code. What should I do?

Discounts

Do you offer gift cards?

Gift Cards

Discounts & Gift Cards

I would like to collaborate with Wildride. How can I get in touch?

Collaborations

I want to become a B2B partner. How can I apply?

Where can I find information about B2B / wholesale?

B2B / Wholesale

Business & Collaborations

Who is Wildride?

Where is Wildride based?

Where are Wildride products made?

How can I contact Wildride?

Does Wildride have any stores?

About Us

What is the Bowie Baby Carrier?

How much does the Bowie cost?

What makes the Bowie Baby Carrier different from other Wildride carriers?

What age is the Bowie Baby Carrier suitable for?

When should I switch from the Bowie to the Wildride toddler carrier?

Product Information

Is the Bowie Baby Carrier safe for my baby?

From what age can I use the Bowie Baby Carrier?

Why not from birth, like some other brands advise?

How should my baby be positioned in the Bowie Baby Carrier?

Can I use the Bowie Baby Carrier for a newborn?

Can my baby face forward in the Bowie Baby Carrier?

My baby has reflux/spits up often is the Bowie suitable?

Is the Bowie hip-healthy / recognized by a hip dysplasia institute?

Is the Bowie suitable for premature babies or babies with a medical condition?

Is the fabric safe for my baby's sensitive skin?

How do I put on the Bowie Baby Carrier?

How do I place my baby in the Bowie Baby Carrier?

How do I adjust the Bowie Baby Carrier correctly?

Can I breastfeed while wearing the Bowie Baby Carrier?

Can I wear the Bowie with a (winter) coat on?

Can I use the Bowie Baby Carrier while walking or doing everyday activities?

Wearing & Positioning

How should the Bowie Baby Carrier fit?

Can the Bowie Baby Carrier be adjusted to different body types?

Is the Bowie Baby Carrier comfortable for my baby?

Is the Bowie Baby Carrier comfortable for the wearer?

How do I know if my baby is positioned correctly?

Fit & Comfort

What materials is the Bowie Baby Carrier made from?

Is the Bowie Baby Carrier adjustable?

What features does the Bowie Baby Carrier have?

Is the Bowie Baby Carrier suitable for warmer weather?

What colors is the Bowie available in?

Materials & Features

How do I wash the Bowie Baby Carrier?

Can I machine wash the Bowie Baby Carrier?

How should I store the Bowie Baby Carrier?

The Bowie has discolored after washing what now?

What should I do if the Bowie Baby Carrier doesn't fit correctly?

What should I do if I need help using the Bowie Baby Carrier?

Where can I find instructions for the Bowie Baby Carrier?

Help & Support

Bowie Baby Carrier