Tracking my order
Track your order, understand your delivery status, and find helpful information about your shipment every step of the way.
How can I track my order?
Once your order has been shipped, you will receive tracking information so you can follow the progress of your delivery. You can use the tracking details provided to check the latest status of your package with the relevant delivery carrier.
My tracking hasn't updated. What should I do?
Sometimes it can take a little while for the tracking information to update, especially when your package has just been shipped or is being transferred between delivery partners. We kindly ask you to allow some time for the tracking to update. If the
Why hasn't my order been shipped yet?
Orders placed on business days before 16:00 (4 PM) are normally shipped the same day. Please keep in mind that processing and delivery times can vary depending on your destination, and delays may occur during busy periods. If your order has not been
My package has arrived in my country. What happens next?
Once your package has arrived in your country, it will be handed over to the relevant local delivery partner if applicable. You can follow the progress of your shipment using the tracking information provided.
My package says “delivered”, but I haven't received it. What should I do?
If your tracking shows that your package has been delivered but you have not received it, we recommend first checking around your delivery address and with household members or neighbours. Your package may also have been left in a safe place or with
I wasn't home when the courier tried to deliver. What happens next?
If you are not home when the courier attempts delivery, the carrier will determine the next step. Depending on the carrier and destination, they may make another delivery attempt or provide another delivery option. Please check your tracking informat
My package is being returned to sender. What should I do?
If your tracking information shows that your package is being returned to sender, please contact our customer service team as soon as possible. Please provide your order number, the name and email address used for the order, and your tracking informa
The pickup point hasn't received my package. What should I do?
If your package should be delivered to a pickup point but it has not arrived yet, please first check the latest tracking information. Sometimes there can be a short delay between the carrier marking a package for delivery and it becoming available at
My address is marked as incorrect, but it is correct. What should I do?
If the carrier has marked your address as incorrect even though the address you provided is correct, please check your tracking information for any instructions from the carrier. We recommend contacting the carrier directly first, as they handle the