The elastic attached to the Wildride carrier is for extra safety around the clip. Once you put the carrier on, put the elastic band around the clip as an extra safety. We advise to always use this while using the carrier. You can find a video of how

<p>The elastic attached to the Wildride carrier is for extra safety around the clip. Once you put the carrier on, put the elastic band around the clip as an extra safety. We advise to always use this while using the carrier.</p><p>You can find a video of how you use the safety elastic below.</p><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://player.vimeo.com/video/1069213000" frameborder="0" allowfullscreen class="fr-draggable"></iframe></span><br></p>

What is the elastic band for?

The elastic band is for extra safety around the clip. If you cut the elastic off, please contact our Customer Care Team. They will send you a new elastic which you can easily attach.

<p>The elastic band is for extra safety around the clip. If you cut the elastic off, please contact our <a href="https://wildridecarrier.gorgias.help/en-US/how-can-i-contact-your-customer-care-team-391858">Customer Care Team</a>. They will send you a new elastic which you can easily attach.</p>

I cut off my elastic, what can I do?

How can I attach the new elastic to my carrier?

Do you have a specific question? You can reach out to us directly, we would be happy to help you ❤️

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Wildride Carrier

Elastic

Product information

Can I use the carrier before my baby is 9 months old?

Can I wash my Wildride?

How do you care for Wildride carriers? Are they machine washable?

Are there different sizes of the Wildride carrier?

Why is there a price difference?

From what age can I use the Wildride carrier?

Short trip

Warranty

I can't adjust the strap of my carrier

Can I use the carrier for twins?

Plus size / Longer strap

General product information

How to use the Safety Slider?

How to attach the safety slider?

I don't have a safety slider on my carrier

Safety Slider

How can I use the carrier from 9 months?

How can I use my carrier?

How to wear the carrier on both sides?

How to use the Safety Elastic?

How to use

I haven't received an order confirmation, what can I do?

Can I change my order?

Can i cancel my order?

The item I want is sold out. When will it be back in stock?

Can I change my email address or personal details once my order has been placed?

What happens if I have not received my order?

Can I change the delivery address for my order?

Orders

USA Orders

Which payment methods do you accept?

I choose the wrong payment method can i change this?

Do i receive an confirmation of the payment?

Can I see the prices in a different currency?

Payments

To which countries does Wildride deliver and what is the shipping time?

There are no new tracking updates, what can i do?

Why hasn't my order been shipped yet?

With which transporter do you ship the orders?

There is an item missing from my order, what should i do?

I received a wrong item, what can I do?

I received an damaged item, what should i do?

Is it possible to send my order to a service point?

From which country do you ship?

Custom clearance costs

Do you offer express shipping?

The tracking says my order has been delivered but i haven't received it, what can i do?

What should I do if there's an incorrect shipping address on my order?

Shipping

Can i have a discount on my first order?

Where do I get promo codes/discounts?

How do I apply promo/discount codes?

I didn't received a discount code

Do you have giftcards?

Can I combine discount codes?

How do I get my first-order discount if I didn’t receive my newsletter subscription email?

Discounts & Giftcards

#USA returns

What is your return policy?

When will my return be processed?

Return conditions

How do I get a refund?

How do I make a return?

What if I wish to exchange a product for a different model or color?

Returns, refunds and exchanges

The journey of an international shipment

Current delays

Where can I find the most recent tracking updates for my international shipment?

My trackinglink isn't showing new updates

The package has arrived in my country, what now?

I wasn't at home when the courier tried to deliver the package, will they try it again?