General product information

Safety Slider

Elastic

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Wildride Carrier

Find more information about our products, how to use the carrier, washing instructions and tips & tricks

Products & Size

Can I use the carrier before my baby is 9 months old?

Can I wash my Wildride?

How do you care for Wildride carriers? Are they machine washable?

Are there different sizes of the Wildride carrier?

Why is there a price difference?

From what age can I use the Wildride carrier?

Short trip

Warranty

I can't adjust the strap of my carrier

Can I use the carrier for twins?

Plus size / Longer strap

How to use the Safety Slider?

How to attach the safety slider?

I don't have a safety slider on my carrier

What is the elastic band for?

I cut off my elastic, what can I do?

How can I attach the new elastic to my carrier?

How can I use the carrier from 9 months?

How can I use my carrier?

How to wear the carrier on both sides?

How to use the Safety Elastic?

How to attach the slide on bag to the carrier?

How to attach the premium slide on bag to the carrier?

How to use

I haven't received an order confirmation, what can I do?

Can I change my order?

Can i cancel my order?

The item I want is sold out. When will it be back in stock?

Can I change my email address or personal details once my order has been placed?

What happens if I have not received my order?

Can I change the delivery address for my order?

Orders

USA Orders

Which payment methods do you accept?

I choose the wrong payment method can i change this?

Do i receive an confirmation of the payment?

Can I see the prices in a different currency?

Payments

To which countries does Wildride deliver and what is the shipping time?

There are no new tracking updates, what can i do?

Why hasn't my order been shipped yet?

With which transporter do you ship the orders?

There is an item missing from my order, what should i do?

I received a wrong item, what can I do?

I received an damaged item, what should i do?

Is it possible to send my order to a service point?

From which country do you ship?

Custom clearance costs

Do you offer express shipping?

The tracking says my order has been delivered but i haven't received it, what can i do?

What should I do if there's an incorrect shipping address on my order?

Shipping

Can i have a discount on my first order?

Where do I get promo codes/discounts?

How do I apply promo/discount codes?

I didn't received a discount code

Do you have giftcards?

Can I combine discount codes?

How do I get my first-order discount if I didn’t receive my newsletter subscription email?

Discounts & Giftcards

What is your return policy?

When will my return be processed?

Return conditions

How do I get a refund?

How do I make a return?

What if I wish to exchange a product for a different model or color?

Returns, refunds and exchanges

The journey of an international shipment

Current delays

Where can I find the most recent tracking updates for my international shipment?

My trackinglink isn't showing new updates

The package has arrived in my country, what now?

I wasn't at home when the courier tried to deliver the package, will they try it again?