General product information

Safety Slider

Elastic

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Wildride Carrier

Find more information about our products, how to use the carrier, washing instructions and tips & tricks

Product information

Can I use the carrier before my baby is 9 months old?

Can I wash my Wildride?

How do you care for Wildride carriers? Are they machine washable?

Are there different sizes of the Wildride carrier?

Why is there a price difference?

From what age can I use the Wildride carrier?

Short trip

Warranty

I can't adjust the strap of my carrier

Can I use the carrier for twins?

Plus size / Longer strap

How to use the Safety Slider?

How to attach the safety slider?

I don't have a safety slider on my carrier

What is the elastic band for?

I cut off my elastic, what can I do?

How can I attach the new elastic to my carrier?

How can I use the carrier from 9 months?

How can I use my carrier?

How to wear the carrier on both sides?

How to use the Safety Elastic?

How to use

I haven't received an order confirmation, what can I do?

Can I change my order?

Can i cancel my order?

The item I want is sold out. When will it be back in stock?

Can I change my email address or personal details once my order has been placed?

What happens if I have not received my order?

Can I change the delivery address for my order?

Orders

USA Orders

Which payment methods do you accept?

I choose the wrong payment method can i change this?

Do i receive an confirmation of the payment?

Can I see the prices in a different currency?

Payments

To which countries does Wildride deliver and what is the shipping time?

There are no new tracking updates, what can i do?

Why hasn't my order been shipped yet?

With which transporter do you ship the orders?

There is an item missing from my order, what should i do?

I received a wrong item, what can I do?

I received an damaged item, what should i do?

Is it possible to send my order to a service point?

From which country do you ship?

Custom clearance costs

Do you offer express shipping?

The tracking says my order has been delivered but i haven't received it, what can i do?

What should I do if there's an incorrect shipping address on my order?

Shipping

Can i have a discount on my first order?

Where do I get promo codes/discounts?

How do I apply promo/discount codes?

I didn't received a discount code

Do you have giftcards?

Can I combine discount codes?

How do I get my first-order discount if I didn’t receive my newsletter subscription email?

Discounts & Giftcards

#USA returns

What is your return policy?

When will my return be processed?

Return conditions

How do I get a refund?

How do I make a return?

What if I wish to exchange a product for a different model or color?

Returns, refunds and exchanges

The journey of an international shipment

Current delays

Where can I find the most recent tracking updates for my international shipment?

My trackinglink isn't showing new updates

The package has arrived in my country, what now?

I wasn't at home when the courier tried to deliver the package, will they try it again?