Info about shipping, delivery costs, missing items and more.
Delivery time, shipping costs and free shipping 🚚. PLEASE NOTE! Currently it is extremely busy at all transporters due to peak season. This might cause delays. We don't have influence on this. In the table below you will find an overview of the ship
Of course, we understand that it is very unfortunate that there are no new updates or your parcel is delayed. The moment your parcel leaves our warehouse it is in the hands of the carrier and we no longer have any influence on the delivery process. U
All orders placed before 2PM will be send out the same working day. If any information is missing or the address is incomplete, we will contact you as soon as possible. So when placing your order, please make sure you fill in all the necessary detail
We ship with PostNL Global. They outsource the delivery locally. You will receive an email from the local courier. If you have an question about your package, you can contact the local courier ❤️
We are very sorry that there went something wrong. Please contact our Customer Care Team as soon as possible. They are happy to help you to solve this ❤️
We are very sorry that this happend of course. Please contact our Customer Care team as soon as possible. It would be very helpful for us if you can send us your order number and a picture of the item that you received. We will be happy to help you ❤
We are very sorry that this happend of course. Please contact our Customer Care Team as soon as possible. It would be very helpful if you also send them photo's of the damaged item. They will be happy to help you with this ❤️ We will send you a retur
Unfortunately, it is not possible to have your parcel sent to a service point. Once you have received the track & trace number, you can contact the delivery service to arrange delivery to a service point. We aren't able to do that.
We are based in the Netherlands and we ship from our warehouse in Heiloo 🇳🇱
Does Wildride pay for the custom clearance costs?. Please note: Wildride does not cover custom clearance costs. Customers are responsible for covering these expenses themselves.
We totally understand that you would like to receive the carrier as soon as possible. It's a lifesaver 😜 Currently we are not offering express shipping.
What to do when the order has been marked as delivered but you haven't received it?. If you have not received your order, please contact our customer care team with your order number within 5 business days after the order has been marked as delivered
If you've realized that your shipping address is incorrect after placing an order, please inform us as soon as possible. Although changes to an order can generally only be made within a limited window after order placement, we will do our best to upd