We are based and ship from the Netherlands and a international shipment has a long journey to go. Please note, we can't speed this up since the package needs to follow the process of an international shipment. You can find the journey step by step be
We totally understand that you would prefer to receive your package as soon as possible. Unfortunately, carrier delays can sometimes occur due to various circumstances such as crowds, weather conditions or international logistical challenges. For the
We are based and ship from the Netherlands. An international shipment has a long journey to follow. As soon as the package arrived in the country of destination, the package will be handed over to the local courier. Sometimes the tracking from PostNL
It can sometimes take a few days for new tracking updates to show up. This is due to a technical issue at the transporter, that they can hopefully resolve soon. We understand that this can be frustrating and appreciate your patience. If the latest up
After your package has arrived in your country customs will check the package and release it from customs. The package will be transported to the local sorting center and after that, the package will be delivered to you shortly.
We always advise to keep an close eye on the tracking but of course it can happen that the courier missed you. They always try to deliver the package on another day or time, they do 3 attempts. If they miss you 3 times, the package will be send back
If the tracking says that your address is incorrect, double check if there is information missing in the address (the doorcode for example). When the address isn't missing information, please contact our Customer Support team as soon as possible. As
If the package has been send back to us because your address is incorrect, please double check if there is information missing in the address (the doorcode for example). Contact our Customer Care team as soon as possible and we will send you a new pa
If the package has been send back to us because the transporter missed you 3 times, please contact our Customer Care team. They will be happy to send you a new package ❤️
You will automatically receive the tracking of your order when the order has left our warehouse. Via this tracking link you can follow the delivery of your order. Unfortunately we can't speed up this process. If there are no new tracking updates over
When the transporter missed you upon delivery, you will receive an message where you can choose to have the package delivered at a local pick up point. If you choose this option, the package will be delivered to the pick up point within a few days. Y